Please read these terms and conditions (“Terms”) carefully before using the website (“Website”) of MNC Games operated by PT Media Nusantara Citra Tbk. (“MNC Games”, “we”, “us”, or “our”), whether as a guest or a registered user. These Terms also apply to your use of other MNC Games services, including but not limited to the application, mobile application, products, related services, features and game support, online communities, or social network services offered platform, that display or include these Terms (“Additional Services”). In these Terms, the Website and Additional Services are collectively referred to as the “Services”.
Please read these Terms carefully before you start to use the Services. By using the Services, you accept and agree to be bound and abide by these Terms of Service. If you do not want to agree to these Terms of Service, you must not use the Services.
MNC Games is entitled to change/amend this Terms at any time. You understand and agree that the aforesaid changes/amendment will be automatically deemed as an integral part of this Terms of Service. You should look at these Terms regularly, which are posted on the Website and are accessible via a link at the bottom of every page. In addition, you can access these Terms from all MNC Games applications. The changed/amended Terms of Service will be in effect immediately after being posted on this page. Your continued use of our Services following any such modification of the Terms of Service constitutes your acceptance to be bound by the Terms as so modified.
We may withdraw or amend the Services, and any related service or content, or restrict access (including by means of cancellation, termination, or modification, or suspension of a user account) to all or certain users (including you) without notice and without liability to you. Additionally, due to your geographic location, the Services or some of their features, services, or content may be unavailable to you.
If you choose, or are provided with, a user name, password, or any other piece of information as part of our security procedures, you must treat such information as confidential (other than user name), and you must not disclose it to others. You must immediately notify MNC Games of any unauthorized use of your user name or password or any other breach of security. You should use particular caution when accessing your account from a public or shared computer so that others are not able to view or record your password or other personal information. You may only access the Services through your own account. Users do not own their accounts, and gifting or otherwise transferring of accounts or access keys is prohibited.
The Services, including all content, features, and functionality thereof, are owned by MNC Games, its licensors, or other providers of such material and are protected by Indonesian and international copyright, trademark, patent, and other intellectual property or proprietary rights laws.
You are permitted to use the Services for your personal, non-commercial use only, or legitimate business purposes related to your role as a current or prospective customer of MNC Games. Except as provided below, you must not copy, modify, create derivative works of, publicly display, publicly perform, republish, or transmit any of the material obtained through the Services, or delete, or alter any copyright, trademark, or other proprietary rights notices from copies of materials from the Services. However, if you are otherwise in compliance with these Terms, you are permitted to use, elsewhere and on other websites, an unaltered copy of portions of the content that is publicly available on the Website for the limited, non-commercial purpose of discussing such content.
You must not reproduce, sell, or exploit for any commercial purposes any part of the Services, access to the Services, or use of the Services or any services or materials available through the Services.
For clarity, the foregoing permissions are limited to the Services, and no rights are granted with respect to any servers, computers, or databases associated with the Services.
We make no warranty and accept no liability for any loss or damages whatsoever, relating to or in connection with your placement of funds to any Services with the Processor. You are solely responsible for any and all transactions utilizing your personal financial information, including, but not limited to, any and all charges. You acknowledge and agree that in the event the Processor experiences a data breach that affects your personal financial information, we will in no way be responsible or liable to you for any such breach.
You may use the Services only for lawful purposes and in accordance with these Terms of Service. In utilization of our Service, users are prohibited to perform the following things:
The Services contain various forums, networks, and other interactive features that allow you to post, submit, publish, display, or transmit to MNC Games and other users (“Post”) content or materials (“User Contributions”) on or through the Services.
All User Contributions must comply with the following content standards: User Contributions must not be illegal, fraudulent, deceptive, obscene, threatening, defamatory, invasive of privacy, infringing of intellectual property rights, or otherwise injurious to third parties or objectionable, and must not consist of or contain software viruses, commercial solicitation, chain letters, mass mailings, or any form of “spam.”
You represent and warrant that you own or otherwise control all of the rights to the User Contributions that you Post at the time of Posting; that the User Contributions are accurate and not fraudulent or deceptive; and that the User Contributions do not violate these Terms or the rights (intellectual property rights or otherwise) of any third party, and will not cause injury to any person or entity. You understand that your User Contributions may be copied by other Services users and discussed on and outside of the Services, and if you do not have the right to submit User Contributions for such use, it may subject you to liability. We take no responsibility and assume no liability for any content Posted by you or any third party.
We have the right but not the obligation to monitor and edit or remove any User Contributions. We also have the right to terminate your access to all or part of the Services for any or no reason, including without limitation, any violation of these Terms.
We are entitled to modify or terminate our Services, including but not limited to the software, game engines, or any other features or functionalities to the users with or without prior notification. To the enactment of aforesaid policy, MNC Games shall not be liable in any kind towards the users or any third parties. Users are not permitted to make modifications in any form towards the Services without our prior written approval.
You may link to publicly available portions of the Services if you do so in a way that is fair and does not damage or take advantage of our reputation, but you must not establish a link in such a way as to suggest any form of association, approval, or endorsement on our part. The Services must not be framed on any other website or service. We reserve the right to withdraw linking permission without notice.
If the Services contain links to other sites and resources provided by third parties, these links are provided for your convenience only. We have no control over the contents of those sites or resources, and accept no responsibility for them or for any loss or damage that may arise from your use of them.
We are continuously improving our products, services, software, application, games engines, or any other features or functionalities associated with our Services. The Services and all information, content, materials, products (including software), and other services included on or otherwise made available to you through the Services are provided by MNC Games on an “as is” and “as available” basis. We make no representations or warranties of any kind, express or implied, as to the operation of the Services, or the information, content, materials, products (including software), or other services included on or otherwise made available to you through the Services will be uninterrupted or error-free. You expressly agree that your use of the Services is at your sole risk. To the full extent permissible by law, we disclaim all warranties, express, or implied, including, but not limited to, implied warranties of merchantability and fitness for a particular purpose. We do not warrant that the Services, information, content, materials, products (including software), or other services included on or otherwise made available to you through the Services, our servers, or electronic communications sent from us are free of viruses or other harmful components.
You agree to defend, indemnify, and hold harmless MNC Games, its affiliates, and licensors, and their respective officers, directors, employees, contractors, agents, licensors, and suppliers from and against any claims, liabilities, damages, judgments, awards, losses, costs, expenses, or fees (including reasonable attorneys’ fees) resulting from your User Contributions or violation of these Terms. To the extent permissible under applicable laws, in no event shall MNC games, our subsidiaries, affiliates, successors, and assigns or any of our shareholders, directors, officers, employees, or licensors be liable (jointly or severally) to you for personal loss, injury or any special, incidental, indirect or consequential damages of any kind, or any damages whatsoever.
The users agree to indemnify and hold harmless MNC Games, their subsidiaries and/or their affiliates, as well as directors, commissioners, officials, employees, agents, and their representatives from any claims or demands, including reasonable attorneys' fees, performed by a third party on or arising from use of the services by the MNC Games’ users, violation of these Terms of Service by users, or falsification of an intellectual property rights by users of intellectual property rights or other right possessed by any other person or entity.
At our solely discretion, immediately, without any cause or prior notification, we may suspend, temporary withdrawal within a specified period and/or terminate (i) this Terms of Service; (ii) access to the use of MNC Games Services in the event the user violates this Terms of Service. Without prejudice to the changes/amends to the Terms of Service provision, MNC Games is entitled to suspend and/or terminate the Services in the event of any false or mislead information provided by the user within the registration to MNC Games, revealed or abuse the our Services.
In the event you have infringed a part of this Terms of Service, or have demonstrated inappropriate use to our Services, hence MNC Games is entitled to (i) alert such user(s) that the user(s) has violated the Terms of Service; (ii) terminate our Services to such user(s); (iii) notify and/or fully cooperate with the law enforcement authorities or other competent authority for the subsequent step; and/or (iv) perform any other action which considered proper and appropriate according to our discretion.
User must comply with laws of the Republic of Indonesia, regulations under this Terms of Service, usage instructions, and notification which posted on the screen as well as other given announcements, and do not take part of the activities which disrupt the continuity of the Services. Any dispute or claim by you arising out of or related to these Terms (“Claim”) shall be governed by Indonesian law without giving effect to any choice or conflict of law provision or rule. Any legal suit, action, or proceeding arising out of, or related to, a Claim shall be instituted exclusively in the Central Jakarta District Court. You agree to waive any and all objections to the exercise of jurisdiction over you by such courts and to venue in such courts.
In-app purchase means an in-game system that allows exchanging real money for merchandise, virtual goods, or in-game currency. Examples of in-app purchases are items you can purchase (for real or in-game currency) or other additional feature. To secure your in-app purchase, we suggest you to enabling the require authentication feature on your device.
We may offer any promotional program by using promotional code from time to time (“Campaign”). Please note that these may involve different conditions and requirements as it relate to the terms and conditions as provided separately hereafter (“Terms of Campaign”). All promotional code provided to you by MNC Games through the Services are enable to be used in exchange for a prize related to a product and/or a service.
By placing a promotional code through the Services, you make an exchange for a prize related to a product and/or a service subject to its Terms of Campaign. If there is any Campaign provided directly by participating merchant (“Merchant”), then the rights and authority over the Campaign will be fully under the Merchant and beyond MNC Games’ responsibility. The Merchant, not MNC Games, is the issuer of the promotional code related to products and/or services and is solely responsible for redeeming any promotional code.
Prize Exchange General Requirements:
The payment you make is subjected to sales tax in accordance to the tax provisions of your country. Online orders may be executed with real-time credit card processing.
Our responsibility is limited to the item(s) as long as it is still in our hand and until the receipt number is given to you. We will inform you the shipping services we used and you can track the shipment status directly to the relevant shipping services site.
All in-app purchase failures caused by signal connection disruption are beyond our control. To the best of our ability, we will repair such situations to its original state.
Items in their original condition may be returned within 24 hours of received. We accept return or exchange item(s) only for defective product(s) or shipping error reason caused by us.
Please return the items in the original shipping container with original packing materials to:
PT MEDIA NUSANTARA CITRA TBK. QQ. MNC GAMES
MNC Studios Tower 2, 7th Floor
Jalan Raya Pejuangan No. 1 Jakarta Barat 11530
We do not take title to returned item(s) until the item(s) arrives at such address.
To find more information about our Services and its features, or if you need assistance with your account, please visit MNC Games Help Center. Our customer service representative may contact you for survey and customers inputs from time to time. In the event of any conflict between these Terms and information provided by customer service or other portions of our Website, these Terms will prevail.
We ensure a reasonable and transparent processing in accordance with the rules on processing of personal data. Generally, we will collect or receive information in 3 (three) ways:
Information You Provide Us
We collect information you provide us, including:
When you participate in online leaderboard components of our products, your in-game profile information, gameplay, and statistic may be visible to all.
Information Collected Automatically When You Use Our Services
We collect information automatically when you visit or use our Services. If a combination of information we collect does identify you as an individual, we will treat the combined informations as personal information. We typically aggregate the data we collect automatically and use it in statistical form to determine trends among groups of users, rather than using it to identify individuals.
We may collect and store the information through technologies such as web browsers, cookies, log files, web beacons, and our back-end servers collect usage data transmitted from our Services, and other software. We use the information to modify or improve features, managing advertising, addressing technical issues, preventing fraud or misuses of our Services, and conduct data analytics.
We generally collect the information data as below:
What is Cookies?
Cookies is a website technology to provide information on usage of service. A cookie is a small data file that is transferred to your computer's hard disk. We may use both session cookies and persistent cookies to better understand how you interact with our Services or the advertising published outside of the Services and to monitor aggregate usage by our users and web traffic routing on the Services. This allow us to improve our Services. Also, we may create a unique device or user ID for you and store it in a cookie so we can recognize you and customize your experience based on your preferences. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our services.
Information Provided By Third Parties
Third parties may provide or allow us to collect information about you if you play or purchase our products or in-app purchases on your devices. We receive the information from the app store or other platform providers. This information may include your username and/or device identification number and the fact that you made a purchase, for instance, but does not include any sensitive or financial information. Some of services also may send information that you authorized them to provide, through systems such as Google Play Services or Apple Game Center.
We may also receive information from third-party social network, like Facebook, Twitter, Google+, Game Center, or other platform providers when you use these services in connections with our Services. We may also receive information about you when other players choose to share their contact lists with us. We also may receive information from third parties to supplement the information we receive from you. We use information from these companies primarily to help us deliver relevant advertising to you. A representative list of these types of third parties can be found below. We also may use information from third parties, for instance, to help us understand your approximate geolocation via your IP address for tax purposes, or to customize certain services to your location, and for fraud, and/or abuse prevention purposes.
In general, we use your information to provide you the Services, experiences, merchandise, or information you request.
We also use your information for the following purposes:
For our legitimate interest, consistent with your rights and preferences, we use personal data:
To provide Services that are subjected to the terms you have accepted and suitable to your age and compliant with the applicable laws of your country of residence.
To the extent you give consent, such as when we would like to process your personal information for a purpose that would otherwise be incompatible with this policy.
To comply with legal obligations and requirements, and answer any request from Data Protection Authorities or any law enforcement.
We will normally collect personal information from you only:
We may use analytics services to understand how you engage with our Services. Our analysis relies on your consistent device identifier, or identifier for vendor (IDFV) on Apple devices, so that we can track your behavior over time and develop an understanding of how you prefer to interact with our products. If you have more than one MNC Games product installed on your device, those products may share the same identifier value. This enables us to develop an understanding of how you engage with all of our products you have installed. The identifier value is provided to us through the operating system on your device.
In the course of processing your data, we may do any of the following:
European Economic Area (EEA) Only:
Per requirements under the EU’s General Data Protection Regulation (GDPR), we log your consent state for compliance purposes. This information is stored on servers hosted in the EU and is used solely for GDPR compliance. Your device identifier is stored along with your consent status. If you consent to personalized advertising, your device advertising identifier also is stored in case we need to be able to access it to assist you with data portability or erasure requests. Your device advertising identifier is not stored in our consent logging database if you do not consent to personalized advertising.
Please note that your advertising consent status is only respected when you are playing the game from within an EEA member country
We will store your personal data for as long as necessary in order to provide you with the Services or otherwise fulfil the purposes as described above, unless further storage is required in order to establish, exercise, or defend a legal claim or to comply with applicable law. We periodically review the personal information we retain to determine whether continued storage is proper.
Your personal data are deleted or anonymized as soon as it no longer serves one of the above mentioned purpose and in any event no later than 3 (three) years after your interaction with MNC Games has ceased.
We may share, or provide you with opportunities to share, information about you with other users of our Services. We also provide services that allow our users to communicate with us and each other, in which case personal information may be shared and account IDs may be displayed.
We may share personal information we collect within our family of companies. We also will share information with service providers that perform services on our behalf and under our instructions. These service providers are not authorized by us to use or disclose the information except as necessary to perform services on our behalf or comply with legal requirements. We also may share certain limited information, such as device identifiers, with advertisers and other marketing partners for purposes of gauging the effectiveness of advertising and other marketing strategies. We use third-party services.
We may share information about you with your social network contacts when you and they use the same social features of our Services. If you decide, while using our Services, to use social sharing features such as “Share” or “Like” on Facebook or other third-party social network sites, this may allow the sharing and collection of personal and non-personal information both to and from such third-party social networks. You should visit the policies of such third parties for more information about their information-collection practices.
We may also disclose information about you: (i) if we are required to do so by law, legal process, or a reasonable request from law enforcement authorities or other government officials, (ii) when we believe disclosure is necessary or appropriate to prevent physical harm or financial loss or in connection with an investigation of suspected or actual illegal activity, or (iii) if necessary to protect the vital interests of another individual (such as to prevent death, bodily harm, or serious damage to property). We reserve the right to transfer information about our users in the event we sell or transfer all or substantially all our business or assets.
We encourage parents to instruct their children about privacy and the way they use their information on the Internet. Children should never disclose their name, address, phone number, or any personal information, without their parents’ prior permission.
Our Services are intended for general audiences and we do not knowingly collect any personal information from children under the age of 18. If you are under 18 years or a minor in your country of residence, please ask your legal guardian’s permission to use or access our Services. If you believe MNC Games has inadvertently collected such information, please inform us in Contact section below, so we can promptly remove the information from our records.
We may collect the personal information and processed for the purposes as set out above in Indonesia or any other country which MNC Games, its bussiness partners, or third party agents operate. By using our Services, you consent that your personal information may be transferred to the recipients in the Indonesia and other countries that may not offer the same level of privacy protection as the laws in your country of residence or citizenship.
We take reasonable controls designed to help safeguard the personal information we collect through our Services. However, no security measures are perfect and we cannot assure you that personal information that we collect will never be accessed or used in an authorized way.
If you are a resident of the European Economic Area (EEA), our legal basis for collecting and using the personal information will depend on the personal information concerned and the specific context in which we collect it. However, we will normally collect personal information from you only where:
Technical and Usage Information
We do not collect in-game technical or usage data or gameplay analytics for players in the European Economic Area. Note that Google Play Services, Apple Game Center, and other platform-level services may collect gameplay analytics if you are located within EEA. Please see your device-level settings for more information about how to disable those services. We considers any data specific to your use of our apps that is collected or processed through Google Play Services or Apple Game to be in our legitimate business interests.
MNC Games works with advertising partners that may collect information from you as part of their process of serving advertisements in our Services. This is described above in the section “Ad Serving Technologies.” In accordance with the General Data Protection Regulation (GDPR), our advertising partners in the European Economic Area all function as independent data controllers. Prior to showing you personalized advertisements, you will be asked whether you consent to share your information with the advertising company. If you are a resident of an EEA country and indicate that you are below the age of 16, you will be served non-personalized ads and the advertising companies will not collect personal information from you.
Right to erasure
Under the GDPR, you have a right to have MNC Games and our third party partners erase the personal information we have collected from you without undue delay.
Right to Portability
Under the GDPR, you have a right to request a copy of the personal information MNC Games and our third party partners have collected from you.
Right to Withdraw Consent
Where we rely on your consent to process the personal information, you have the right to withdraw or decline your consent at any time. Please note that this does not affect the lawfulness of the processing based on consent before its withdrawal.
Right to Object
Under the GDPR, you have the right to object to the processing of your data. If you wish to object to the processing of your data, please contact us
If you have any questions about or need further information concerning the legal basis on which we collect and use your personal information, please contact us.
We provide you with choices about whether to provide us with personal information and whether it is shared. For example, we may seek your prior consent for certain processing. We are required to seek your consent before we use your personal information for any purpose incompatible with the purposes identified in this policy. You may withdraw your consent at any time by sending an email as specified in the Contact section below. Any withdrawal of consent is only effective on a going-forward basis and will not impact processing we undertook while relying on your consent.
We generally only ask you for personal information that is necessary to provide the services you request. You can choose not to give us the personal information we request, as described in the “Information You Provide Us” section of this policy. However, in some cases, if you decide not to provide the personal information we request, we will not be able to provide the Services you requested.
Other examples of your choices include:
You may also exercise and amend your choices by sending an email to us as detailed in the Contact section below.
We provide you with the ability to request access to and correction of your personal information. You can update your account information any time through our Services. If you would like to request access to or correction of your personal information, please submit your request by sending an email to the address specified in the Contact section below. Please include your name, email address, and postal address in your request and describe specifically the information that you would like to access or correct so that we may respond appropriately and promptly.
This policy may be updated periodically to reflect changes in our personal information practices or relevant laws. We will indicate at the top of this policy when this policy was last updated. Please review this policy every time you access or use our Services in order to stay informed about how we process your personal data and information.
MNC Games has the following contact information:
PT MEDIA NUSANTARA CITRA TBK. QQ. MNC GAMES
MNC Studios Tower 2, 7th Floor
Jalan Raya Pejuangan No. 1 Jakarta Barat 11530
E-mail: [email protected]